This privacy notice explains how TourCraft Adventures handles personal data when you use garageingredientjet.shop, contact us, or request a guided tour or photo walk. It is written in plain language and covers the information we collect, why we use it, and the choices available to you.
This introduction outlines how information is handled, what rights may apply, and where to direct policy-related questions.
Data handling overview
This section outlines the categories of personal information we may process, where that information comes from, the types of cookies used on the site, and the controls available to you.
We may process your name, email address, phone number if you provide it, your message, tour date and group details, and any accessibility or dietary information you choose to share. We also process limited technical data such as server request metadata and browser or device information to keep the website working and secure.
We receive data from website forms, email, phone calls, and other direct contact methods. Some technical data is generated automatically when you use the website, such as basic request and device information. We do not rely on unconfirmed tracking or marketing collection.
We use essential cookies to support core website functions and privacy preference cookies to remember your choices. We do not confirm analytics cookies or marketing cookies as active on this website.
We use only essential cookies and cookies that remember privacy preferences. You can usually block or delete cookies in your browser settings, but some site functions may not work properly if essential cookies are disabled.
Data processing overview
This section outlines the primary purposes for processing personal data, the categories of recipients involved in service delivery, and the legal context that may govern disclosure.
We use your information to answer enquiries, review date and group details, confirm routes, manage booking payment, check practical conditions such as weather or equipment needs, and provide the guided experience you requested. We also use limited technical data to keep the website secure, reliable, and functional.
We may share data with service providers that help us operate the website, deliver messages, maintain security, or support technical delivery. These parties should use the data only for the services they provide to us and under appropriate confidentiality obligations.
We may share personal data if we must comply with a legal obligation, respond to a lawful request, protect our rights, or address a security issue. Any disclosure is limited to what is necessary for that purpose.
You may ask us to review, correct, or delete personal data where the law allows it. You may also object to certain processing or ask for a copy of the data we hold about you. Some requests may be limited if we need the information for legal, security, or record-keeping reasons.
To make a privacy request, contact us and state what you want to access, change, or remove. We will review the request and respond within the time required by applicable law. If we cannot fully comply, we will explain the reason where permitted.
Enquiry records are kept while we handle the request and for a reasonable period afterward. Booking and service records are retained as needed for administration, legal, and accounting purposes. Technical logs are kept for a limited time for security and troubleshooting, then removed or anonymised when no longer needed.
If we make material changes, we will update this page and may use reasonable means to draw attention to the update when appropriate. The version in force is the one published on the website at the time you use it.
Where GDPR applies, we process personal data on a lawful basis such as handling your enquiry, preparing or managing a booking, meeting legal obligations, protecting the website, or relying on your consent where it is needed. We keep the processing limited to what is necessary for those purposes.
You may have the right to access your data, correct it, ask for deletion, restrict certain processing, object to processing in some cases, and request portability where applicable. If you want to use one of these rights, contact us using the details in this policy and describe your request clearly so we can review it.
